Effective Date: August 10, 2026
TLC WELLNESS LLC, doing business as TLC Wellness ("TLC Wellness," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, communicate with us, schedule services, submit forms, or otherwise interact with TLC Wellness.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Telephone number
Mailing or billing address
Appointment and scheduling information
Information submitted through website forms
Communications and inquiries you send to us
Information necessary to provide requested wellness, beauty, or related services
Payment and transaction information
Communication preferences and SMS consent records
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, referring pages, and information about how you interact with our website.
How We Use Your Information
TLC Wellness may use the information we collect to:
Schedule, manage, and confirm appointments
Provide services you request
Respond to questions and customer service requests
Send appointment confirmations, reminders, and service-related communications
Send promotional or marketing communications when you have provided appropriate consent
Process transactions and maintain business records
Improve our website, services, and customer experience
Prevent fraud or misuse of our systems
Comply with applicable legal and regulatory requirements
SMS and Text Messaging Privacy
If you provide your mobile telephone number and consent to receive text messages from TLC Wellness, we may send you SMS or MMS communications related to appointments, account or service updates, customer care, promotions, special offers, or other communications for which you have provided consent.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to a message from TLC Wellness. You may reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing goods or services from TLC Wellness.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
TLC Wellness does not sell, rent, or transfer SMS opt-in information or text messaging consent to third parties for their own marketing or promotional purposes.
How We Disclose Information
We may disclose personal information when reasonably necessary to operate our business, fulfill services you request, process transactions, maintain our technology systems, or comply with applicable law.
Service providers that assist us with functions such as website hosting, appointment scheduling, payment processing, communications, customer service, and business technology may process information solely as necessary to provide those services on our behalf.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, property, or safety of TLC Wellness, our customers, or others.
All of the above categories exclude text messaging originator opt-in data and consent. Such information will not be shared with any third parties, except aggregators and providers of the text messaging services necessary to deliver the communications you have requested or consented to receive.
Cookies and Website Technologies
Our website may use cookies and similar technologies to operate website functionality, remember preferences, understand website usage, and improve the visitor experience.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of the website.
Payment Information
When you make a payment, payment information may be processed by a third-party payment processor. TLC Wellness may not directly store complete payment card information. Payment processors maintain and process payment information according to their own privacy and security practices.
Data Security
TLC Wellness uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, fulfill the purposes described in this Privacy Policy, and comply with applicable legal obligations.
Your Choices
You may request that we update or correct certain personal information by contacting us.
You may unsubscribe from marketing emails using the unsubscribe instructions contained in those communications.
You may withdraw consent to receive text messages at any time by replying STOP to an SMS message from TLC Wellness.
Children's Privacy
Our website and services are not directed toward children under the age of 13 for purposes of independently providing personal information online. We do not knowingly collect personal information online directly from children under 13 without appropriate authorization or consent where required by law.
Third-Party Websites
Our website may contain links to websites or services operated by others. TLC Wellness is not responsible for the privacy practices, security, or content of websites or services that we do not control. We encourage users to review the privacy policies of those services before providing personal information.
Changes to This Privacy Policy
TLC Wellness may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements.
When changes are made, the updated Privacy Policy will be posted on our website with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or TLC Wellness's privacy practices, please contact:
TLC WELLNESS LLC
TLC Wellness
972 NC-16 Bus
Stanley, NC 28164
United States
Phone: 704-452-2827
Email: [email protected]
Website: www.tlcwellness.net